Types of the technical issue

1. User can’t login: the problem is there is issue with your data in the MoE Authentication system or called SIS or SSO

Solution: call the technical IT in your zone to check and update your data. If not raise ticket by contact the MoE support in number 0607017000 or send email to sd@ese.gov.ae

1. Books not showing in catalog: the problem classified into points:
2. Your data or your books that assigned to you is wrong

Solution: call your technical IT in your zone to check and update your data if not contact the MoE support in number 0607017000 or send email to sd@ese.gov.ae

1. The books not uploaded yet

Solution: call the technical IT in your zone to check if not contact the MoE support in number 0607017000 or send email to sd@ese.gov.ae

1. User data not synching between App’s and web:

Solution: Initially please check your internet connection in your device and make sure it is stable, if not check with the Technical IT in your zone

1. Operating system not patched or has an issue

Solution:

1. Restart your device
2. If not call the technical IT in your zone to solve the issue